Delivery Information

How much will postage and packaging cost me?

Postage and Packaging is €6.95 (unless you spend more than €79, then your delivery is free) regardless of how many items you order between 8am and midnight. Whether you buy two or twenty pieces of jewellery with us, via our online store or through the live auctions, if your items are paid for within the same day (before midnight) you will only need to pay our p&p of €6.95 once.

Do I have to pay customs fees?

For UK customers: Orders over £135 net (approx. 194€ gross, based on the latest exchange rate) will incur additional customs duties and 20% VAT on delivery.We do not cover these customs fees. To help manage these potential costs, our platform automatically adds a 20% surcharge to purchases over £135. This surcharge is meant to partially compensate for the customs fees that may be applied.

How long will it take for me to get my order?

For standard items, we aim to deliver your jewellery within 4–9 working days, although this may occasionally take longer during busy periods. Unfortunately, delivery dates cannot be guaranteed.

For orders over £135 being shipped to the UK, please note that the purchase may be retained at the border for customs clearance. In such cases, you will receive a letter with the customs fees to pay, which can delay delivery.

If you have any questions or queries, please contact our customer services team at customerservice@juwelo.com. Please note that delivery times may differ for Creation products.

What happens if I'm not in when you deliver?

Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery (POD). If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery, and giving contact details for the courier company. You will need to contact them to arrange another delivery time. If this fails, the goods will be returned to Juwelo

Please try and provide us with an address where there will be someone available to sign for the delivery, for example we can deliver to your place of work if that makes things easier for you.

Can I track my order progress?

If you provide us with an email address at the point of order then we can send you an order confirmation when all orders you have placed in any one day have been processed and we will send you a despatch confirmation once your orders have left our warehouse. This will provide you with a parcel number linked to our nominated courier's website that will allow you to track your order.

Can I return my order?

You have 14 days to carefully examine your piece of jewellery and decide whether you want to keep it or not. If you want to return your piece of jewellery please send us an email to customerservice@juwelo.com where we will provide you with a return label.